Privacy Policy

Privacy Policy
Moffett Plumbing & Air is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://moffettplumbing.com/ ("Website") or engage with our services. Please read this policy carefully to understand your rights and how we process your data.

1. Data Controller

For the purposes of applicable data protection laws, the data controller is:
Moffett Plumbing & Air
1863 N Neville St, Orange, CA 92865
Email: michael@moffettplumbing.com

2. Information We Collect

We may collect and process the following types of information:

• Information You Provide:

  • When filling out forms on our Website.
  • When contacting us via phone, email, or social media.
  • When requesting services or support.

• Automatically Collected Information:

  • IP address, browser type, operating system, and device information.
  • Browsing behavior, including pages viewed, time spent on our Website, and referral sources.
  • Cookies and tracking technologies (see Section 6).

• Social Media Interactions:

  • Public posts or messages directed at our accounts on platforms like Facebook or Instagram.

• Survey Responses:

  • Information collected from voluntary surveys for quality assurance and research.

3. How We Use Your Information

We use the information we collect to:

• Provide you with requested services and respond to inquiries.
• Personalize and optimize your experience on our Website.
• Send service-related communications, updates, and special offers (with your consent, if required).
• Analyze Website usage and improve our services.
• Comply with legal obligations and protect our rights.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data under the following lawful bases:

• Consent: When you provide explicit consent for marketing or other activities.
• Legitimate Interests: To deliver and improve our plumbing and HVAC services.
• Contractual Obligations: When data is necessary to fulfill a contract with you.
• Legal Compliance: To meet regulatory or legal requirements.

5. Your Rights

You have the following rights under applicable data protection laws:

• Access: Request details of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion ("Right to Be Forgotten"): Request deletion of your data, subject to legal retention requirements.
• Objection: Opt out of marketing communications or processing based on legitimate interests.
• Data Portability: Request your data in a structured, commonly used format.
• Complaint: Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise these rights, please contact us at michael@moffettplumbing.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

• Types of Cookies:

  • Necessary cookies for Website functionality.
  • Analytics cookies to measure Website performance (e.g., Google Analytics).
  • Marketing cookies for personalized ads.

• How to Opt Out:

  • You can disable cookies in your browser settings.
  • Opt-out of Google Analytics tracking via Google Ads Settings.

7. Sharing Your Information

We do not sell, rent, or trade your data. However, we may share information with:

• Service providers (e.g., payment processors, IT support) to facilitate operations.
• Legal authorities to comply with laws or respond to lawful requests.
• Third parties in connection with business transactions (e.g., mergers or acquisitions).

8. CCPA Notice (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request details about the categories and purposes of data we collect.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: If applicable, opt out of the sale of your data.
• Non-Discrimination: You will not be penalized for exercising your privacy rights.

To exercise these rights, email michael@moffettplumbing.com or call [Insert Toll-Free Number].

9. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Retention periods are reviewed annually.

10. Security

We implement technical and organizational measures to safeguard your personal information. While we strive to protect your data, no system can guarantee absolute security.

11. Children’s Privacy

Our services are not directed at individuals under 13 (or under 16 in certain jurisdictions). We do not knowingly collect data from children.

12. Updates to This Privacy Policy

We regularly update this Privacy Policy to reflect changes in our practices or legal requirements. Please review it periodically.

Last Updated: December 6, 2024

13. Contact Us

For any questions, comments, or concerns about this Privacy Policy or your data, please contact:
Moffett Plumbing & Air
Email: michael@moffettplumbing.com